Production
Let's maximise your return on investment
Support - to keep your system up and running
Maintenance - to keep your system up to speed
Upgrades - to get the best out of your solution
Training - to empower your staff to get the most out of your systems
Support
Keeping you in production
Proactive Support: fast response times, consistently high resolution rates
With the ReadSoft Software Service Agreement, you are entitled to support via our Support web pages, e-mail or telephone. Our UK Customer Care Centre ensures direct access to solution competence in the local time zone and local language.
We also offer the possibility of registering and monitoring your support case via the Internet, enabling you to track the progress of your case in real-time.
Furthermore, you have instant access to solutions for already known issues and additional supportive documentation through our Knowledge Base.
Log in to access our customer support pages
Maintenance
Improving your software
The Software maintenance part of the ReadSoft Software Service Agreement provides fixes to defects and maintained compatibility with 3rd party software and systems, such as new releases of operating systems, databases, target systems etc. You are granted access to a dedicated area of this web site, with access to the latest maintenance Service Pack and Hotfix downloads for your software.
Depending on product and release, these services are provided at different levels:
Preventative maintenance and tuning
Boosting performance
We analyse the production system where your ReadSoft products are running and determine the best way to enhance the solution for optimum performance.
Your report is divided into five sections providing all the details required for sound business decisions.
- Solution overview
- Product configuration
- Production process
- System administration
- Suggested activity list
Upgrades
Delivering new functionality
As a registered customer with a current ReadSoft Software Service Agreement, you are entitled to all newly developed functionality in future upgrades of the software. In the dedicated customer area of www.readsoft.com you will find the latest upgrade downloads for your software as soon as they are released.
Maintaining the competence
Refreshing and adding new knowledge
Course material is always on hand when someone needs to look something up or wants to go through the lessons again.
Refresher courses are recommended when:
- A new employee is brought onboard or an existing employee changes roles
- The business process is enhanced
- Office routines are improved
- The system is upgraded
- A change to a law necessitates a process change