Automating customer-driven processes
Build customer relations
Maximise
- Service level
- Information quality
- Customer satisfaction
Improve your processes
Maximise
- Efficiency
- Cost control
- Transparency
Transform unstructured data to structured business information
This is the starting point for most of your business processes: feed them with incoming documents - regardless of media or format - and accurate, value-adding data. Increase your efficiency both internally and in your customer dealings.
You can automatically separate incoming pages and classify them according to document type, regardless of whether they are printed or handwritten. After this, the documents are bundled together according to case, and routed to the appropriate target system.
You can index each document by extracting key data to increase the quality of information reaching the target system, or make the documents searchable in a digital archive.
Your benefits include:
- One entry point for all incoming documents – paper or electronic.
- Less time and fewer resources needed to prepare documents before handling a case.
- Instant access to all business-critical information on your incoming documents.
- Better control of the business-critical information flow.
Digitise all incoming mail
Speed up the dialog in your business processes.
Create case files
Automatically bundle all related incoming documents.
Scope
Multiple document types for multiple business processes in multiple cultural settings and languages.
Automation areas
- Insurance claims processing
- Mortgage/loan processing
- Customer Service Centre inquiries
- Account opening and applications
- Utilities application and contract processing